Privacy Policy

Jaded Soul Psychology ("we", "us", "our") is committed to protecting the privacy of everyone who visits this website or reaches out for support. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

By using this website or contacting us through it, you agree to the practices described in this policy. If you have any questions, our contact details are at the end of this page.

We only collect what's needed to respond to you and improve your experience on this site:

• Contact details you submit voluntarily: name, email address, phone number and message content, via our contact form or WhatsApp.
• Basic technical information such as browser type, device type and approximate location, collected automatically for site performance and security.
• Any information you choose to share during an enquiry or consultation about the service you're interested in.

Information you share with us is used only to:

• Respond to your enquiries and schedule appointments.
• Provide the psychological and coaching services you've requested.
• Improve this website and the overall client experience.
• Meet legal, regulatory or professional obligations where required.

We do not sell, rent or trade your personal information to third parties for marketing purposes, ever.

Several buttons on this site open a conversation with us on WhatsApp, using details you choose to include (name, email, service of interest, message). WhatsApp is operated by Meta and is subject to its own privacy policy and terms, which we encourage you to review separately.

Messages sent this way are used solely to understand your enquiry and arrange support; they are not used for unrelated marketing.

This website may use minimal, essential cookies to remember basic preferences (such as menu state) and, where enabled, anonymised analytics to understand how visitors use the site so we can improve it. These do not identify you personally.

Anything shared during a therapy or coaching session is held to the strict standards of confidentiality expected of a licensed psychologist. This is separate from, and goes further than, standard website data privacy: session content is never disclosed to any third party without your written consent, except where disclosure is required by law (for example, where there is a risk of serious harm to yourself or others).

We take reasonable technical and organisational steps to protect the information you share with us from unauthorised access, alteration or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Ask what personal information we hold about you.
• Request that inaccurate information be corrected.
• Request that your information be deleted, where we are not legally required to retain it.
• Withdraw consent to future contact at any time.

To exercise any of these rights, simply reach out using the contact details below.

Our contact page embeds a Google Maps view to help you find us. Interacting with it is subject to Google's own privacy policy. We are not responsible for the privacy practices of any third-party sites linked from ours.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page will always reflect the most recent revision.

If you have any questions about this Privacy Policy or how your information is handled, reach out any time.